Acciona FEIS ~ Complaint Resolution Plan

Complaint resolution plan ~

Excerpts
link to complete complaint resolution document
here

Written complaints shall be directed to SLW and responded to by SLW or their duly authorized representative within 5 calendar days after receipt of any such complaint.


1. If the complaint includes the character or quality of Wind Turbine sound, then any subsequent investigation shall use best practices to evaluate the overall level, tonal, and/ or temporal nature of the wind complaint.

2. Any complaints which cannot be resolved during the initial response shall be subsequently directed to the Town designee, or if there is no Town designee to the Town of Cape Vincent Planning Board for investigation and any such investigation shall be with full cooperation of SLW.

3. If testing is necessary....

4.test results....

5. After the investigation, if the Town of Cape Vincent Planning Board reasonably concludes that operational violations of any applicable permit conditions are shown to be caused by the WMD, SLW shall use reasonable efforts to mitigate such problems.

6. Continued complaints from the same landowner will trigger additional investigation only if the Town determines that nearby Wind Turbine operational characteristics have changed since the first complaint.
~~~~~~~~~~

This means that if Acciona had a special use permit in RE: to noise for its Wind Mill Development (WMD) project in Cape Vincent,
and you had a complaint about wind turbine noise, your complaint would be directed to the Town Planning Board and after an investigation if it is found that there is a noise problem and Acciona is in violation the special use permit then they will use”Reasonable efforts to mitigate such problems" What does that mean?
Do they say if it is found that if we are in violation of our permit we will shut the offending turbine down?
NO!
This document states that they will use what they deem as reasonable efforts to mitigate such problems however they do not define reasonable efforts.

What happens if these reasonable efforts do not solve the problem?

Back to part 6 ~ apparently you are done,

6. Continued complaints from the same landowner will trigger additional investigation only if the Town determines that nearby Wind Turbine operational characteristics have changed since the first complaint
~~~~
but there is the complaint appeal procedure

This how it works
The complainant may appear before a complaint resolution board
This board will consist of three members: an SLW designee, a Town Officer or employee appointed to the position annually, and an independent third party expert.
Note: The decision of the complaint resolution board shall set forth the manner in which the complaint shall be resolved and the reasons why such resolution is appropriate. In making such a decision, the Complaint resolution board shall take into account the terms and conditions of the special use permit and approved site plans, and shall not require any resolution that is inconsistent with such terms. The decision of the complaint Resolution Board shall be final and binding.



Well things could be worse ~~~~